We will gladly accept the return, or provide an exchange, for unburned and unmelted products if you are unsatisfied.  Due to the nature of the product, burned candles cannot be returned. 

Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. 

Damaged good due to shipping mishandling can also be returned.  Photographic proof may be required.