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Return Policy | Mountain City Candle Co.

Mountain City Candles Return Policy

We want you to be completely satisfied with your purchase from Mountain City Candles. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy.

Returns

To initiate a return, please contact us within 14 days of receiving your order. You can do this by emailing our customer service team at [email protected]. Please include your order number, the reason for your return, and any other relevant information.

To be eligible for a return, items must be unused and in the same condition as when you received them. They must also be returned in their original packaging.

Refunds

Once we receive your returned item(s), we will inspect them and notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. 

 If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

If you would like to exchange an item, please contact us within 14 days of receiving your order. You can do this by emailing our customer service team at [email protected]. Please include your order number, the reason for your exchange, and the item(s) you would like to exchange. 

To be eligible for an exchange, items must be unused and in the same condition as when you received them. They must also be returned in their original packaging.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Fundraiser Returns

 We are unable to issue refunds for fundraising product sales, but we will be happy to exchange your item(s) for a product of the same value.

Contact Us

If you have any questions about our return policy, please contact us by emailing our customer service team at [email protected].

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