.png)
Shipping Options and Rates
We are pleased to offer a variety of shipping options to ensure that your orders are delivered in a timely and convenient manner. The available shipping options, rates, and estimated delivery times are provided during the checkout process. Please note that shipping rates may vary based on your location, the weight and dimensions of the items in your order, and the selected shipping method.
Order Processing
Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or special promotions, order processing times may be slightly extended. Once your order is processed and shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your package.
Shipping Times
The estimated delivery times for each shipping option are provided at the time of checkout. Please note that these times are approximate and are based on business days, excluding weekends and holidays. Delays may occur due to factors beyond our control, such as weather conditions, customs processing, and carrier issues. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates.
International Shipping
We offer international shipping to select countries. International shipping rates and delivery times vary based on the destination and shipping method chosen. Please be aware that customs and import duties may apply to international orders. Any additional charges related to customs clearance are the responsibility of the recipient.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. This tracking number will allow you to track the progress of your package through the carrier's website or tracking portal. Please allow a brief period for the tracking information to be updated after receiving your shipping confirmation.
Undeliverable Packages
In the event that a package is deemed undeliverable due to an incorrect address provided by the customer or for other reasons beyond our control, the package will be returned to our warehouse. We will contact you to verify the shipping address and arrange for re-shipment. Please ensure that the shipping information provided during checkout is accurate and up-to-date.
Lost or Damaged Packages
While we take great care in packaging and selecting reliable carriers, incidents of lost or damaged packages may occur. If your package is lost or arrives damaged, please contact our customer support team within 14 days of receiving your shipping confirmation. We will work with the carrier to initiate a claim and resolve the issue in a timely manner.
Returns Due to Shipping Issues
If you encounter any issues related to shipping, such as delays, lost packages, or damage, please contact our customer support team for assistance. Depending on the situation, we may offer a replacement, refund, or store credit, subject to our return and refund policy.
Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at [email protected]. We are here to assist you and ensure a seamless shopping experience.
Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on this page.
Thank you for choosing Mountain City Candles! Your satisfaction is our priority.